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  • How do I contact El Squid Roe Customer Care?
    Feel free to reach out to us by phone, email, or our online form. We are available 24/7. For specific contact details, please visit our "Contact" page.
  • What is a coupon code and how do I get one?
    Occasionally, we offer coupon codes for discounts on specific items or your entire order. These codes are entered during checkout. Ensure you're signed up for our emails to receive the latest promotions.
  • How do discount promo codes work?
    Promo codes apply only to the order subtotal and not on sale items. Only one promo code can be used per order.
  • When will the item I want be back in stock?
    If an item is "sold out" online, it will be restocked as soon as possible. However, we can't guarantee that every style will be available again.
  • How much does shipping cost?
    For detailed shipping rates, please refer to our shipping policy page.
  • Are there additional international fees?
    International shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the recipient.
  • What should I do if I didn't receive my order confirmation?
    Please check your spam or junk folders. If you still can't find it, contact our customer service.
  • Can I modify my order before it ships?
    Once orders are submitted, we cannot make changes or cancellations. For returns or exchanges, please refer to our return policy.
  • Why was my order not processed?
    Ensure all required fields are filled out accurately. If issues persist, try a different browser or contact our customer service.
  • How do I return or exchange an item?
    For detailed information on returns and exchanges, please refer to our Refund Policy page.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and other popular payment methods.
  • Is my personal information secure?
    We prioritize your security. Our website uses SSL encryption, and we never store credit card details.
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