El Squid Roe Shipping & Return Policy

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:

• USA: 3–4 business days

• México 5-7 business days

• Europe: 6–8 business days

• Japan: 7–8 business days

• Australia: 10–14 business days

• International: 10–20 business days

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​Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Depending on your location, decide the center used to produce your items.

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

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My order should be here now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

• If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, contact us at info@elsquidroe.com with your order number.

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If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

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How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us at info@elsquidroe.com.

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I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@elsquidroe.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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Returns

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What is your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please get in touch with us at info@elsquidroe.com!

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Do you offer refunds?

Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please get in touch with us at info@elsquidroe.com with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please inform us at info@elsquidroe.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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Any claims for misprinted/damaged/defective items must be submitted within 30 days after receiving the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

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Returns

Make sure to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, and size exchanges will be offered at your expense and discretion. The withdrawal request will be evaluated to verify whether the product was used or destroyed, even partially. In these cases, a refund will not be possible.

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Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to the consumer's specifications or are personalized;

2. Sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons; therefore, El Squid Roe reserves the right to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted by English, regardless of any translations made for any purpose.

 

For more info on returns, please read our FAQs.

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